For our 2017 Robo-Advisor Review we assessed, rated, and ranked eight different firms. Instead of relying on website information and marketing materials as most editorials do, we opened and funded an account with each robo-advisor
to acquire a true client experience. Here, we will compare E*TRADE Adaptive Portfolio vs Schwab Intelligent Portfolios to see which robo-advisor is best.
To start our comparison, we will take a look at the annual fees for both services. Cost is broken down into two separate buckets: the annual management fee charged for having an account and the annual fee charged for holding each ETF in the portfolio. Schwab Intelligent Portfolios is a better option with a 5.00 star rating over E*TRADE Adaptive Portfolio's 3.50 star rating.
Exploring both robo-advisor feature sets, we can also find differences. Schwab Intelligent Portfolios makes tax-loss harvesting available to clients, while E*TRADE Adaptive Portfolio does not. For running calculations on being ready for retirement, clients will want a retirement calculator. Neither E*TRADE Adaptive Portfolio and Schwab Intelligent Portfolios offer an advanced retirement calculator. Some customers like to monitor their personal financial goals. Schwab Intelligent Portfolios has goal tracking, E*TRADE Adaptive Portfolio doesn't. Finally, an attractive feature includes providing deeper account analysis thanks to the ability to import and aggregate third-party financial accounts. E*TRADE Adaptive Portfolio nor Schwab Intelligent Portfolios offers external accounts analysis.
Lastly, more web savvy customers may find it valuable to have access to customer service through phone, email, and live chat. However, not every robo provides live chat support as an option. E*TRADE Adaptive Portfolio and Schwab Intelligent Portfolios both offer live chat support.
Overall, Schwab Intelligent Portfolios takes the upper hand with 4.50 stars over E*TRADE Adaptive Portfolio's 3.00 stars. And, as far as individual category awards go, Schwab Intelligent Portfolios finished with awards Best in Class - Cost, Best in Class - Investment Approach and Best in Class - Platforms & Tools in 2017, while E*TRADE Adaptive Portfolio came up with none of these.