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Charles Schwab Review

Blain Reinkensmeyer

By Blain Reinkensmeyer / February 18th, 2019
Last Updated: March 21st, 2019

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The StockBrokers.com Annual Review (9 years running) sets the official industry benchmarks. Our Head of Research, Blain Reinkensmeyer, is respected by executives as the leading analyst covering online brokers. Learn more.

Founded in 1973, Charles Schwab is an iconic brand with which most investors are familiar. The full-service broker is home to $3.25 trillion in total client assets, and provides services ranging from stocks, options, and futures trading to full, FDIC-backed banking services, to comprehensive retirement solutions. In total, Charles Schwab serves 11.6 million active brokerage accounts, 1.3 million banking accounts, and 1.7 million retirement plan participants.

Charles Schwab’s focus is seeing the world “Through Clients’ Eyes,” which means delivering products and services customers want and leading industry trends, instead of following them.

Overall Summary

Rank: 3rd (of 17)

For those seeking access to low costs, excellent research, quality trade tools, and professional planning for the future, Charles Schwab will not disappoint.

Benefits

  • Industry-leading research.
  • StreetSmart Edge platform is easy to use and feature rich.
  • Excellent phone support.

Considerations

  • Poor email support.
  • Primary mobile app does not include real-time streaming quotes.

Special Offer:

Commissions & Fees

Rank: 10th (of 17)

For trading stocks or options, Charles Schwab is ahead of most of its closest full-service competitors.

Benefits

  • $4.95 stock trades.
  • 503 commission-free ETFs offer customers ample opportunities to invest with no charge.
  • 3,422 NTF (no transaction fee) mutual funds.
  • Alongside Fidelity, Charles Schwab is the only broker to list the price improvement received on eligible orders.

Considerations

  • Like other full-service brokers, Charles Schwab charges higher margin rates.
  • Mutual fund trades outside of Schwab’s 3,422 NTF (no transaction fee) funds lineup cost $49.95 per purchase ($0 to sell).

Further Reading

Charles Schwab

Charles Schwab
Minimum Deposit$0.00
Stock Trade Fee (flat)$4.95
Options Base Fee$4.95
Options Per Contract Fee$0.65
Mutual Fund Trade Fee$49.95
Commission-Free ETFs503
View all 23 data points

Research

Rank: 2nd (of 17)

Charles Schwab provides among the highest quality of research of all the brokers I've tested here at StockBrokers.com.

Benefits

  • Schwab’s in-house research is terrific, thanks largely to its 25 staff experts, including Liz Ann Sonders, Randy Frederick, Lee Bohl, and Kathy Jones, who consistently produce institutional quality research.
  • Beyond offering traditional third-party ratings, Schwab’s proprietary equity ratings add value to the research experience.
  • Schwab Live streaming events and market commentary are frequently fresh and engaging. Daily broadcasts are offered, a feat matched only by TD Ameritrade.

Considerations

  • Schwab’s research needs to freshen up its design, which is not as intuitive as Fidelity's, although on a purely feature-by-feature tally, both provide nearly identical offerings.

Gallery

Charles Schwab

Charles Schwab
Research - Stocks Yes
Stock Research - Reports8
Research - ETFs Yes
Research - Mutual Funds Yes
Research - Pink Sheets / OTCBB Yes
Research - Fixed Income Yes
Research - Futures Yes
Research - Forex No
View all 60 data points

Platforms & Tools

Rank: 5th (of 17)

Charles Schwab currently offers customers access to three platforms: StreetSmart.com (web based; everyday investors), StreetSmart Edge (desktop based; active traders), and StreetSmart Central (web based; futures trading). While each platform has its highlights and lowlights, all in all, Schwab does a good job and will satisfy most customers.

Benefits

  • StreetSmart Edge provides most of the bells and whistles active traders need to succeed. I find the platform easier to learn than say TD Ameritrade and TradeStation, although the latter two provide a richer experience overall.
  • The Proprietary Walk Limit order type is great for options traders.

Considerations

  • The StreetSmart.com platform is way overdue for a design and functionality overhaul.
  • The StreetSmart Edge platform is not the fastest and isn’t ideal for traders looking to stream, say, 10 stock charts at once across multiple monitors.

Gallery

Further Reading

Charles Schwab

Charles Schwab
Web Platform Yes
Desktop Platform (Windows) Yes
Watch Lists - Total Fields108
Charting - Drawing Tools15
Charting - Indicators / Studies41
Option Chains - Total Columns41
Streaming TV Yes
Virtual Trading No
View all 59 data points

Customer Service

Rank: 2nd (of 17)

To score Customer Service, StockBrokers.com partners with customer experience research group Confero to conduct phone tests from locations throughout the United States. For our 2019 Broker Review, 300 customer service tests were conducted over ten weeks.

Results

  • Average Connection Time: <1 minute
  • Average Net Promoter Score: 8.9 / 10
  • Average Professionalism Score: 8.6 / 10
  • Overall Score: 8.87 / 10
  • Ranking: 2 nd (16 brokers)
  • View Infographic

Mobile Trading

Rank: 7th (of 17)

Charles Schwab provides a consistent and generally enjoyable experience, regardless of the device; however, its mobile apps lack core functionality in two key areas: alerts and quotes.

Benefits

  • Full support for trading everything from stocks to mutual funds and complex options.
  • Idea Hub is unique to Schwab mobile and makes filtering options ideas a breeze.

Considerations

  • No basic stock price alerts can be set.
  • Quotes are in real time but require manual refreshing.
  • Watch lists auto refresh once every ten seconds, whereas Schwab’s closest competitors all offer streaming quotes.

Gallery

Further Reading:

Charles Schwab

Charles Schwab
iPhone App Yes
Android App Yes
Apple Watch App Yes
Watch List Syncing Yes
Stock Alerts - Basic Fields No
Charting - After Hours No
View all 52 data points

Offering of Investments

Rank: 3rd (of 17)

Like other full-service brokers, Schwab delivers a full suite of products and services.

Benefits

  • Charles Schwab provides a full offering, from stock and options trading to fixed income and retirement guidance.

Considerations

  • Futures trading must be conducted on the StreetSmart Central platform.
  • No forex trading offered.

Further Reading

Charles Schwab

Charles Schwab
Stock Trading Yes
OTCBB / Pink Sheets Yes
Options Trading Yes
Complex Options Max Legs4
Futures Trading Yes
Forex Trading No
Mutual Funds (No Load)5846
Advisor Services Yes
View all 40 data points

Banking

Rank: 2nd (of 17)

Among the bank and brokerage combinations in our annual review, Charles Schwab offers a full suite of services, and competes with the best in the industry.

Benefits

  • Charles Schwab is a registered member of the Federal Deposit Insurance Corporation (FDIC), which insures bank deposits up to $250,000.
  • 357 service locations.

Considerations

Further Reading

Charles Schwab

Charles Schwab
Member FDIC Yes
Checking Accounts Yes
Savings Accounts Yes
Credit Cards Yes
Mortgage Loans Yes
Retail Locations357
View all 12 data points

Education

Rank: 4th (of 17)

Charles Schwab delivers a thorough educational experience that will satisfy most investors.

Benefits

  • All investing topics covered, from stock trading to retirement.
  • At least 50 free webinars offered each month to current customers. Webinars are also archived for viewing on demand.

Considerations

  • No progress tracking available to track what educational content you’ve completed or where you last left off.
  • No interactive learning tools, such as quizzes, are provided.

Further Reading:

Charles Schwab

Charles Schwab
Has Education - Stocks Yes
Has Education - ETFs Yes
Has Education - Options Yes
Has Education - Mutual Funds Yes
Has Education - Fixed Income Yes
Has Education - Retirement Yes
View all 19 data points

Final Thoughts

Rank: 3rd (of 17)

Charles Schwab is a respected worldwide brand with a very balanced offering. Customers have access to a plethora of quality research and innovative trade tools, not to mention low trading costs alongside several hundred commission-free ETFs and thousands of commission-free mutual funds.

Beyond ranking as an industry leader for independent investing, investors interested in life planning, personalized strategies for their portfolios, and making the most of retirement will also find Schwab a great fit. In 2019, Schwab’s tagline holds true, “Own Your Tomorrow.”

For our 2019 Review we assessed, rated, and ranked 16 different online brokers over a period of six months. How we test.

All pricing data was obtained from a published web site as of 02/18/2019 and is believed to be accurate, but is not guaranteed. The StockBrokers.com staff is constantly working with its online broker representatives to obtain the latest pricing data. If you believe any data listed above is inaccurate, please contact us using the link at the bottom of this page. For stock trade rates, advertised pricing is for a standard order size of 500 shares of stock priced at $30 per share. For options orders, an options regulatory fee per contract may apply.

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