Customer Service Results (Infographic) - 2019 Broker Review

To score Customer Service for online brokerages, partners with customer experience research group Confero to conduct phone tests from locations throughout the United States. For our 2019 Broker Review, 300 customer service tests were conducted over a ten week period during the months of October through December 2018. The data collected is institutional grade and sets the current industry benchmarks. Learn more about how we test.

2019 online brokers customer service infographic

Other Results: