Customer Service Results (Infographic) - 2020 Broker Review

To score Customer Service for online brokerages, partners with customer experience research group Confero to conduct phone tests from locations throughout the United States. For our 2020 Broker Review, 280 customer service tests were conducted over an eight week period during the months of September through November 2019. The data collected is institutional grade and sets the current industry benchmarks. Learn more about how we test.

2020 online brokers customer service infographic

Other Results: