Customer Service Results (Infographic) - 2018 Broker Review

To score Customer Service, partners with customer experience research group Confero to conduct phone tests from locations throughout the United States. For our 2018 Broker Review, 260 customer service tests were conducted over ten weeks. The data collected is institutional grade and sets the current industry benchmarks. Learn more about how we test.

Customer Service Infographic

Other 2018 Results: